Returns
All returns must be lodged within 14 days of purchase.
If you elect to make a return for refund, the cost of return shipping is $7.50 and will be deducted automatically from your original payment. Note that additional fees may apply for packages over 10 pounds.
Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment less shipping. Refunds are processed within 2-4 business days of us receiving your items.
For U.S. customers, the NAPPN Store will provide return labels using UPS or USPS for secure shipping and return package tracking. Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to 'PO Number'. Please include a copy of your packing slip with your return, if possible.
Exchanges
All exchanges must be lodged within 14 days of purchase.
Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later.
Based on the purpose of the exchange, shipping fees may apply. If so, the cost of return shipping is $7.50 and will be deducted automatically from your refund. Note that additional fees may apply for packages over 10 pounds.
For U.S. customers, the NAPPN Store will provide return labels using UPS or USPS for secure shipping and return package tracking. Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to 'PO Number'. Please include a copy of your packing slip with your return, if possible.
Questions
You can email customer support for more questions
Please allow up to 2 business days for response.